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Terms and conditions

Booking/purchasing: Terms and conditions

These Terms apply to registrations for SMARTInvest Real Estate events and by booking you agree to the following terms and conditions. These Terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. By registering for a ticket for a SMARTInvest Real Estate events, you accept these Terms and agree to comply with them.

  1. The Event

1.1. The Booking Form for the event and these Terms together form the contract between the person or organisation named on the Booking Form (“you”, and “your” shall be construed accordingly) and The Grid Media Ltd (“us”, and “we” and “our” shall be construed accordingly) for your attendance at the named event and apply to the exclusion of any terms which you may seek to impose (unless the person named is under 18 years old, in which case “you” means the parent or guardian submitting the Booking Form for the event). Our acceptance of your order made via the event ticketing page will take place when you purchase the ticket, at which point a contract will come into existence between you and us. Unless cancelled earlier in accordance with these terms and conditions, this contract shall terminate once the relevant event has been delivered in full, at which point the obligations set out in these terms and conditions shall cease (except for the restrictions on use of the Materials set out in clause 4, which will continue forever).

1.2. The event is organised and managed by The Grid Media Ltd, (Company number 10902215), a company registered at Forest Lodge, Forest Road, Woking, GU22 8NA, United Kingdom.

1.3. You can contact us at +44 756 900 176 or by emailing [email protected]. If we have to contact you we will do so by writing to you at the email address or postal address you provided to us on your Booking Form. When we use the words “writing” or “written” in these terms, this includes emails.
1.4. All applications to register for the event are subject to availability and you making full payment. We reserve the absolute right to refuse any application for a place at the event. Your registration is not complete until you have paid for your ticket.
1.5. The event will be delivered on the date and at the times and location given on the event webpage. Refreshments and a standing lunch will be supplied only if specified.

  1. Registration fee and Payment

2.1. The registration fee for your attendance at the event is set out on the relevant event registration Booking Form or can be obtained from us upon request. Fees may be subject to change from time to time, but this will not affect any tickets you have already purchased for the event prior to such change.
2.2. You must pay 100% of the fees for the event in advance via Stripe. If an alternative arrangement has been agreed with The Grid Media Ltd, payment is due either within 14 clear days of receipt of our confirmation email, or no later than seven clear days prior to the event, whichever is the earlier. You may also be required to pay an additional fee or commission to our payment processor and any applicable VAT or other taxes. Please see clause 5 for important information about refunds and cancellation.

  1. Your responsibilities

3.1. Please let us know about any specific accessibility requirements at least a month prior to the event and we will try to accommodate these. Any requests made within a month from the event may not be accommodated if operational arrangements cannot be made in time
3.2. You must not make any recording of the event without our prior written consent.
3.3. You hereby consent to our taking photographs and making recordings of the event and to the use and dissemination of the photos and recordings in any medium for any purpose. If you don’t wish to be photographed or recorded, please notify our staff at the event.
3.4. Please behave appropriately at the event and follow the instructions of our staff, speakers and trainers. We reserve the right to exclude anyone who behaves rudely, dangerously or inappropriately, without any refund.
3.5. By submitting your order via the event ticketing page, you are confirming that you are at least 18 years old.

  1. Programme Materials

4.1. All intellectual property rights in event materials, including resources, slides and our models, methods and approaches (“the Materials”), our name and logo, and any photos or recordings of the event belong to The Grid Media Ltd. You have no right to use, copy, distribute or exploit the Materials without our prior written consent except as specified in clause 4.2 below. In particular, you may not use Materials in a way that may infringe third party rights or bring The Grid Media Ltd or any third party organization into disrepute
4.2. In certain circumstances, we may make Materials available on the basis of a creative commons licence. This will only apply to such Material as we indicate in writing is to be included in any such licensing regime. Where we have so confirmed, you may use, copy and develop the Materials for your own personal and non-commercial purposes provided you comply with the terms of the Attribution-NonCommercial-ShareAlike Creative Commons licence available to view at

  1. Changes to the event, Cancellation and Refunds

5.1. The Grid Media Ltd may cancel the contract by giving you notice in writing (whether by email or otherwise) for any reason at any time prior to the event start date. If The Grid Media Ltd cancels the contract pursuant to this clause 5.1 it shall refund any fees already paid by you to The Grid Media Ltd for your ticket for the event.
5.2. The Grid Media Ltd may also cancel the contract at any time, without liability to you if:
5.2.1 you fail to pay any sum owing to The Grid Media Ltd in connection with the event as required by the payment terms set out in clause 2 above; or
5.2.2 you commit a serious breach of these Terms; or
5.2.3 The Grid Media Ltd is unable to provide the event in full due to a reason beyond its reasonable control.
5.3. If The Grid Media Ltd cancels the contract under clause 5.2.1 or clause 5.2.2 The Grid Media Ltd shall be entitled to retain (or be paid the balance of, as the case may be) the applicable fee in full.
5.4. If The Grid Media Ltd cancels the contract under clause 5.2.3 you shall be entitled to elect either: (i) to receive a full refund of the applicable fee; or (ii) (subject to availability) to attend an alternative event offered by The Grid Media Ltd. If you elect option (ii)
and the fee applicable to the alternative event is greater than the fee applicable to the cancelled event, you shall be obliged to pay the difference in accordance with clause 2. If you elect option (ii) and the fee applicable to the alternative event is lower than the fee applicable to the cancelled event, The Grid Media Ltd shall refund the difference.
5.5. The Grid Media Ltd reserves the right to make changes to the event at any time, because:
5.5.1 While speakers and topics were confirmed at the time of publishing, circumstances beyond the control of The Grid Media Ltd may necessitate substitutions, alterations or cancellations of the speaker and/or topics. Any substitutions or alterations will be updated on our web page as soon as possible;
5.5.2 It may be necessary for reasons beyond our control to make changes to the advertised timing and or location of the event.
5.6. We welcome substitute individuals attending in your place at no extra cost, provided that we have at least 2 days’ prior notice of the name of your proposed substitute and have received payment in full.

  1. Use of Information

Your personal details will be used to process your purchase of tickets for SMARTInvest Real Estate and to send you updates and information about SMARTInvest Real Estate events, including via the SMARTInvest Real Estate newsletter. We use Mailchimp to send our newsletters please note that their servers are hosted in the USA. If you want to know more about how your information will be stored and processed, please see Mailchimp privacy policy.
We use a third party Payment system Stripe to process your payment. Stripe will be the data controller of your information for the purpose of processing that transaction, which may involve your information being processed outside of the European Economic Area (“EEA”). Please read Stripe terms and conditions before completing your payment.

We may need to share your information with other organisations who we may work in partnership with to administer and run SMARTInvest Real Estate. We will notify you of the details of those organisations when we know, but will not share your information
with any other organisations without your consent.
We will keep your information secure, and will not keep it for any longer than is necessary, but we will retain your information for 3 years for geographic and social demographic analysis to help us understand our audience better and improve future events, and to invite you to other SMARTInvest Real Estate events
If you do not want us to tell you about other SMARTInvest Real Estate events, please let us know by writing to us at Forest Lodge, Forest Road, Woking, GU22 8NA, London or emailing [email protected].

We will not use your information for any other purpose, unless you have given us consent to do so. You can withdraw your consent at any time using the contact details above.

If any information we have about you is incorrect, or out of date, please let us know and we will update our records.

If you are unhappy with how we are using your information in any way, you have the right to contact the Information Commissioner Wycliffe House Water Lane Cheshire SK9 5AF.

  1. Exclusion of Liability

7.1. Nothing in these terms and conditions shall limit or exclude The Grid Media Ltd’s liability for death and/or personal injury caused by the negligence of The Grid Media Ltd or its employees, agents or subcontractors, for fraudulent misrepresentation and any other liabilities which cannot as a matter of law be limited and/or excluded.
7.2. Subject to clause 7.1, The Grid Media Ltd cannot accept responsibility and expressly excludes liability for
7.2.1 any losses that were not foreseeable to both you and us when the contract was formed; or
7.2.2 any losses that were not caused by any breach on our part. You should take particular care not to leave your valuables unattended at any time.

  1. Miscellaneous

8.1. The Booking Form and these Terms represent the entire agreement between
you and us in relation to the event and supersede all previous agreements between us relating to the event. You acknowledge that you have not relied on any representation or warranty other than as expressly set out in the Booking Form and these Terms.
8.2. The laws of England apply to the contract and any dispute or claim arising out of or in connection with the contract or its subject matter or formation (including non-contractual disputes or claims). For the avoidance of doubt, this contract if concluded electronically is deemed to have been formed in England.
8.3. The Grid Media Ltd hopes to make your experience at the event an excellent one and welcomes your comments, suggestions and details of satisfaction or dissatisfaction. If you have any comments or complaints in relation to the contract, please refer to the comments and complaints page of The Grid Media Ltd’s website ( and follow the procedure set out there.
8.4. If a complaint, dispute or claim cannot be resolved through discussions between you and The Grid Media Ltd, the courts of England will have non-exclusive jurisdiction over any claim arising from, or related to, these terms. This means that all claims relating to these terms can be settled by a judge (or a number of judges) in an English court. However, The Grid Media Ltd retains the right to bring proceedings against you for breach of these terms in your country of residence or any other relevant country.

The Grid Media Ltd Company Number 10902215 registered at Forest Lodge, Forest Road, Woking, GU22 8NA, United Kingdom

SMARTInvest Real Estate is a brand of The Grid Media